Hold Harmless Disclaimer
- Metro Detroit Drain will not be held responsible for any damage to the plumbing system or the structure and its contents where work is being performed. Damage can result if snake leaves the pipe or if the snake unintentionally runs in the wrong direction.
- The work can be a dirty process and although care is taken to minimize mess it is not always unavoidable. There may be drips/splashes/splatters or flooding of dirty material while working or transporting equipment to/from the work area. Metro Detroit Drain will not be held responsible for any such issues.
- Metro Detroit Drain will not be responsible for equipment that becomes lodged in drainage system during the process of drain cleaning or video inspection. If equipment becomes lodged in the drainage system the property owner is responsible for all costs associated in retrieving equipment and repairing the plumbing/drainage system. Equipment shall be retrieved/returned within five business days or the property owner will be responsible for the cost to replace the equipment. If property owner elects to have a third party retrieve equipment the property owner will be responsible for any damages caused to equipment.
*Although this is the standing policy of record for Metro Detroit Drain on occasion where there may be additional risk perceived customers may be asked to sign this document before work begins. Below is a link to this form which you may download/print for your records.
Hold Harmless Disclaimer – Signature Form
(clickable link to PDF document)
This disclaimer was created for the benefit of both the property owner and Metro Detroit Drain
- To inform property owners that work is being performed and of a potential risk that could result in unpleasant circumstances such as loss of use of a property, loss of sale of a property and/or litigation to resolve the situation.
- It also insures Metro Detroit Drain will get equipment back if it does become stuck and will not be forced to pay for the process of doing so.
- Frankly, any contractor who does not inform you of this possibility is being less than professional.
Why is this document necessary?
- Metro Detroit Drain can not be held responsible if roots have grown into your system, something has been flushed down the system, equipment has been left in the line from a previous service provider (such as a broken snake, etc.) or if you have broken/rotted/defective pipe in your system. Furthermore, we can not be held responsible for issues resulting from attempting to clear or inspect the system.
- Metro Detroit Drain can not be held responsible if a snake travels in an unintended direction as this cannot be controlled and may be the result of improper install of the piping system.
- The process of drain cleaning may involve the use of high speed spinning steel cable and high pressure water. Use of these methods may cause leakage and it is also possible that the snake may leave the pipe (especially in older/deteriorated pipe) and cause other damage outside of the drainage system.
In cases when Metro Detroit Drain is hired by someone other than the property owner
(i.e. renter/leaser. potential buyer, realtor, etc.) By signing this form you agree to act as the agent for the current owner of the property where work is performed and accept responsibility for the terms and conditions described above on the owners behalf. It is your responsibility to get acknowledgment of these terms from property owner before work begins or you may be held responsible.